Company: Tech Mahindra
Website: www.techmahindra.com
Company Profile:
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associate/Senior Associates and the Society to Rise™. We are a USD 2.7 billion company with 84,000 professionals across 49 countries, helping 540 global customers including Fortune 500 companies. Our Consulting, Enterprise and Telecom solutions, platforms and reusable assets connect across a number of technologies to derive tangible business value. We are part of the USD 16.2 billion Mahindra Group that employs more than 155,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology and vacation ownership.
Job Role: Associate/Senior Associate
Eligibility: Any Graduate
Experience: 0 - 5 Years
Job Location: Pune
Skills:
Accredited certification on maintenance of PCs, mobile devices, laptops, operating systems and printers
CompTIA A+ / Microsoft Certified Desktop Support Technician (MCDST)
Comp TIA PDI+
Microsoft Office Specialist (MOS)
ITIL Service Desk Institute Analyst
Excellent verbal and written communication skills
CompTIA A+ / Microsoft Certified Desktop Support Technician (MCDST)
Comp TIA PDI+
Microsoft Office Specialist (MOS)
ITIL Service Desk Institute Analyst
Excellent verbal and written communication skills
Job Responsibilities:
Voice Support & Email technical Support to ensure closure as per ITIL Incident Management process
Follow-up/ update ticket for every call to ensure timely closure
Call ownership, drive to resolution and communication with customer
Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey
Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers
Proactive monitoring & Perform documented Escalation process
Troubleshooting on Application Support (Off Shelf or Customized)
Troubleshooting on Printers & MFDs
Follow-up/ update ticket for every call to ensure timely closure
Call ownership, drive to resolution and communication with customer
Perform Life Cycle of Incident Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey
Telephonic support to End Users and co-ordination with Vendors, Client Problem Management team and other Towers
Proactive monitoring & Perform documented Escalation process
Troubleshooting on Application Support (Off Shelf or Customized)
Troubleshooting on Printers & MFDs
Walk-In Date: 26 May - 29 May 2015
Walk-in Time: 10:30 AM - 02:00 PM
Venue Details:
Tech Mahindra, Hinjewadi,
Phase 3, Pune.
Phase 3, Pune.
Apply Mode: Online
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